The protection of your personal data is particularly important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within the framework of our website.
This data protection declaration explains the type, scope and purpose of the processing of personal data within our online offer and the websites, functions and content associated with it, as well as external online presences, such as our social media profile. With regard to the terms used, such as "processing" or "person responsible", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Palais Kneissl GmbH
Parkstraße 70, 8291 Blumau, AT
Phone: +43 3383 365 87
Company Registration: FN 554072m
CEO: Mag. Adriana Polakova
This data protection declaration applies to the entire offer of Palais Kneissl GmbH. This includes the following domains:
palais-kneissl.at, palais-kneissl.com, herrenhaus-burgau.at, herrenhaus-burgau.com, hotelsoftware.at, roomsoftware.com, gutschein.software
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our web-page is hosted on the Wix.com platform, our booking system is hosted at zimmersoftware.at and our certificate issuer is hosted at gutschein.software. Those service providers provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s, zimmersoftware.at’s and gutschein.software’s data storage and databases. They store your data on secure servers behind a firewall.
All direct payment gateways offered by zimmersoftware.at and gutschein.software used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we handle Cookies?
Cookies and the right to object to direct advertising
"Cookies" are small files that are stored on users' computers. Different information can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online offer. Temporary cookies, or "session cookies" or "transient cookies", are cookies that are deleted after a user leaves an online offer and closes his browser. In such a cookie, for example, the content of a shopping cart in an online shop or a login status can be saved. "Permanent" or "persistent" refers to cookies that remain stored even after the browser is closed. For example, the login status can be saved if users visit it after several days. The interests of the users can also be stored in such a cookie, which are used for range measurement or marketing purposes. "Third-party cookies" are cookies that are offered by providers other than the person responsible for operating the online offer (otherwise, if they are only their cookies, they are referred to as "first-party cookies").
We can use temporary and permanent cookies and explain this in our data protection declaration.
If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser's system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
More information about cookies
This website uses so-called cookies to offer you a user-friendly offer. A cookie is a small file consisting of a text-only string of information that a website transfers to the web browser on your computer's hard drive and stores there temporarily for the duration of your visit to the website, or sometimes longer, depending on the type of browser cookies. Cookies perform different functions (e.g. to distinguish between you and other users of the same website) and are used by most websites to provide a better user experience.
Each cookie is unique to your web browser and contains anonymous information. Typically, a cookie contains the name of the domain it came from, the "lifetime" of the cookie, and a value (usually in the form of a randomly generated, unique number).
Types of Cookies
In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, our website may include other types of cookies which might require specific settings.
At the link below to see which cookies we place on our web-page hosted at Wix, hotelsoftware.at and gutschein.software: https://support.wix.com/en/article/cookies-and-your-wix-site
Technical information on how to handle cookies in your browser can be found here:
Google Chrome: Google Chrome Support
Mozilla Firefox: Mozilla Info Article
Safari: Apple Support
Internet Explorer (Edge Browser): Microsoft Support
Deletion of data
The data processed by us will be deleted or their processing restricted in accordance with Art. 17 and 18 GDPR. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory storage requirements. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax reasons. According to legal requirements in Austria, storage is carried out in particular for 7 years in accordance with § 132 Para. 1 BAO (accounting documents, receipts/invoices, accounts, receipts, business papers, list of income and expenditure, etc.), for 22 years in connection with real estate and for 10 years in the case of documents in connection with electronically supplied services, telecommunications, radio and television services provided to non-entrepreneurs in EU Member States and for which the Mini One Stop Shop (MOSS) is used.
Relevant legal bases.
In accordance with Art. 13 GDPR, we will inform you of the legal basis for our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consent is Art. 6 (1) lit. a and Art Answering inquiries is Article 6(1)(b) GDPR, the legal basis for processing to fulfill our legal obligations is Article 6(1)(c) GDPR, and the legal basis for processing to safeguard our legitimate interests is Article 6(1)(c) GDPR 6 Paragraph 1 lit. f GDPR. In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 Paragraph 1 Letter d GDPR serves as the legal basis.